PMATS Project Overview Product Management in addition to Tracking System-Ph

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PMATS Project Overview Product Management in addition to Tracking System-Ph

Centre College, US has reference to this Academic Journal, PMATS Project Overview Product Management in addition to Tracking System-Phase 1 SAPbiz Presentation December 10, 2003 Charter The PMATS Team was chartered so that determine the feasibility, required effort in addition to resources, benefits in addition to costs of using SAP so that manage in addition to track hardware in addition to software resources in consideration of various Information Systems teams. The IS teams involved currently use a variety of software packages, including ServiceWorks, Filemaker, in addition to Excel, so that manage their product inventories. A primary focus of this project was the Hardware Services in addition to PC Services business processes. However, the team collected data from various other teams in IS, including Software Libraries in addition to Software Distribution, so that determine whether similar solutions might scale so that their business process. Phase 1 Project Goals Consolidate the current product management in addition to tracking software systems. This includes the decommission of Service Works, which is nearing obsolescence. Disseminate the options in consideration of improving business processes related so that product management in addition to tracking. Ensure the scalability of the implementation so that other groups, internal in addition to external so that IS . Ensure the solution we recommend in consideration of equipment tracking will be flexible enough so that dovetail alongside a future Property solution.

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Current Implementation Overview Current Equipment Master implementation includes computers: In the Athena Environment In the Mobile Computing Initiative On IS administered Hardware Maintenance Contracts On IS administered Software Maintenance Contract On MITcare Hardware Maintenance Contracts Current implementation also includes services in addition to loaner programs provided by the following groups: Academic Computing Mobile Computing Initiative Hardware Maintenance Services Software Libraries PC Service Facilities Potential Future Implementation Overview Computers serviced by DITR Equipment in Audio Visual Software Licenses Fleet management Lab Instrumentation Buildings in addition to so on?. PMATS? Firsts Successful collaboration alongside the dfka IS as our client Comprehensive use of the dfka IS project methodology process Prototype business process implemented in Plant Maintenance Extensive use of the Classification system in consideration of computer-related services Use of CAT scripts so that load computer equipment data into production ?Go live? during a major reorganization of the dfka FSS in addition to IS MIT Property requesting computer information which was easily generated from a PMATS pilot in SF5

Equipment Master Record SAP functionality in consideration of maintaining the Equipment Master Record, a technical object in Plant Maintenance. The Equipment Master Record enables you so that manage an object individually. The current PMATS configuration: Tracks non-depreciable computer equipment by MIT Tag Number in addition to Manufacturer?s Serial Number. Provides an interface in consideration of recording IS services on this equipment, including customer information, service level, in addition to financial data. This is achieved through the SAP classification system. Reporting in addition to Billing A custom user interface in consideration of MIT internal billing, Reporting, in addition to Equipment Master Record maintenance. Facilitates MIT internal billing through the existing SAP journal voucher functionality based on the financial data provided in the Equipment Master Record. Provides reporting capability through the existing SAP ABAP List Viewer (ALV) based on data in Equipment Master Record in addition to the related service data. Provides drilldown capability so that the Equipment Master Record in consideration of data display in addition to maintenance. Provides drilldown capability so that the Journal Voucher document. Facilitates renewal process through email notification. Potentially centralizes the process in consideration of sending annual renewal requests so that customers. Loaner Tracking A custom user interface in consideration of managing MIT Community based loan programs. The loaned objects can be , but are not limited to, the data in the Equipment Master Records. Facilitates MIT internal loan programs by assigning objects so that people in the MIT community (faculty, students, staff) in consideration of a specific period of time. Automatically sends an email ?receipt of loan? so that loaner in addition to loanee Provides reporting capability through the existing SAP ABAP List Viewer (ALV) based on data in the Loaner Program Records. Provides drilldown capability so that the Equipment Master Record in addition to the Loaner Program Records in consideration of data display in addition to maintenance.

Network Measurement

PC Service Work Order Solution A custom user interface in consideration of reporting in addition to MIT internal billing on computer repair work performed by PC Service. The repaired computers can be, but are not limited to, the data in the Equipment Master Records. Tracks repairs performed on Institute in addition to personal computers. Facilitates MIT internal billing through the existing SAP journal voucher functionality based on the financial data provided in the Work Order. Provides reporting capability through the existing SAP ABAP List Viewer (ALV) based on data in the Work Order. Provides drilldown capability so that the Equipment Master Record in consideration of data display in addition to maintenance. Provides drilldown capability so that the Journal Voucher document. PMATS Accomplishments The PMATS Phase 1 team determined in addition to implemented a management in addition to tracking system in consideration of selected Information System computer hardware in addition to its related services. The team consolidated the computer equipment in addition to services into SAP, eliminating three peripheral equipment-tracking databases: Serviceworks (computer repairs, hardware in addition to software maintenance contracts), Filemaker (Athena), in addition to Excel (MCI). The result is a real time, central location in consideration of accurate, consistent computer data. Reporting in addition to administrative efficiencies are also realized through ease of use, automation of processes, in addition to consolidation of efforts. The PMATS solution can be applied so that many other business areas in the Institute alongside cost saving results. The potential benefits include consolidation of efforts, reduction in legacy systems, in addition to a common in addition to consistent process in consideration of tracking equipment in addition to its related services. The PMATS team has been approached by other organizations, including IS DOST, IS DITR, in addition to the Department of Facilities. Before-Staffing & Systems: Filemaker 4D ServiceWorks Excel Excel SAP Excel

Proposed-PMATS Staffing & Systems: SAP Recommendations PMATS Phase 1 ?Expanded? Discovery Project The scope of this initiative would be so that 1) identify other potential areas in consideration of implementation, 2) assess resources in addition to effort required so that implement, in addition to 3) determine cost savings in addition to the extent of the reduction in current resources that may be realized through an expanded implementation of PMATS. In addition so that the current functionality, a bar code scanning system consistent alongside the MIT Property solution needs so that be implemented so that ensure data accuracy. Other considerations should include an investigation in addition to possible implementation of receiving electronic feeds from equipment vendors and/or conversion of data via hand held devices or scanners. The Property Office would be a major win! PMATS Phase 2 Implementation: Implement Notifications in addition to Work Orders in the SAP Plant Maintenance module so that capture service requests, labor, materials, in addition to overhead costs. This should be done in collaboration alongside the current Plant Maintenance Discovery Project already underway in consideration of Facilities so that ensure a scalable solution not only in Facilities in addition to IS, but across the Institute. Team Sponsors: Phil Long in addition to Roger Roach/Greg Anderson Core team: Lorraine Rappaport, Steve Roach, John-Marc Quilter QA Analyst: Sharron Sawyer IS Stakeholders: Glorisel Carabella, Mary Files, Cynthia Finney, JJ Hewitt-Morey, Robert Lang, Juan Vargas Project Leaders : Brian Murphy in addition to Debra Sears

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