The Quality Function Deployment Process – House of Quality by Doug Sutton QFD–Where Are We Headed The Quality Function Deployment Process OK, Let’s Walk Through A Simple Example QFD Example An Automobile Bumper

The Quality Function Deployment Process – House of Quality by Doug Sutton QFD–Where Are We Headed The Quality Function Deployment Process OK, Let’s Walk Through A Simple Example QFD Example An Automobile Bumper www.phwiki.com

The Quality Function Deployment Process – House of Quality by Doug Sutton QFD–Where Are We Headed The Quality Function Deployment Process OK, Let’s Walk Through A Simple Example QFD Example An Automobile Bumper

Schefter, Kellen, Feature Editor has reference to this Academic Journal, PHwiki organized this Journal The Quality Function Deployment Process – House of Quality by Doug Sutton Turning the customer’s desires into engineering specifications! QFD–Where Are We Headed Turn Design Qualities into Design Specs. Prioritize Design Features Assess the Competition Produce a House of Quality – (Which is Due Next Tuesday) How The QFD Fits Into Your Final Proposal Proposal Sections: Letter of Intent —>> Transmittal Title Page Executive Summary Table of Contents List of Figures Letter of Intent —>> Introduction QFD/House of Quality –>> Design Objectives Product, System, or Process Division of Responsibility Project Schedule Budget Resume —->> Qualifications Bibliography QFD/House of Quality –>> Appendices Glossary

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The Quality Function Deployment Process Identify the Customer(s) Determine Customer Requirements/Constraints Prioritize each requirement Competitive Benchmarking Translate Customer Requirements into Measurable Engineering specifications Set Target values as long as each Engineering Specification OK, Let’s Walk Through A Simple Example

QFD Example An Automobile Bumper Customer Request: There is too much damage to bumpers in low-speed collisions. Customer wants a better bumper. QFD Example An Automobile Bumper Step 1: Identify Customer(s) Repair Department Automobile Owner Manufacturing Plant Sales Force QFD Example An Automobile Bumper Step 2: Determine Customer Requirements/Constraints I want something that looks nice (basic) It must hold my license plate (per as long as mance) I want it strong enough not to dent (excitement) It must protect my tail-lights in addition to head-lights (per as long as mance) I don’t want to pay too much (basic)

QFD Example An Automobile Bumper Step 3: Prioritize Customer Requirements QFD Example An Automobile Bumper Put prioritized Customer Requirements into a House of Quality Chart QFD Example An Automobile Bumper Step 4: Competition Benchmarking Identify Competitors Test in addition to Analyze Competitor Products Reverse Engineer Competitor Products Rate Competitor Products against customer requirements/constraints

QFD Example An Automobile Bumper Put competitive benchmarking in as long as mation into House of Quality Chart QFD Example An Automobile Bumper Steps 5 in addition to 6: Translate Customer Requirements into Measurable Engineering Specifications in addition to define target values Specify how license plate will be held Specify how to resist dents through material yield strength, young’s modulus, etc. Specify with a dollar amount the term ‘inexpensive’ QFD Example An Automobile Bumper

References Previous Presentations from Julie Vanlaanen in addition to Dr. David Munoz Books – 1. Kevin Otto & Kristin Wood, Product Design Techniques in Reverse Engineering in addition to New Product Development, Prentice Hall, 2001. 2. J. Eric Salt & Robert Rothery, Design as long as Electrical in addition to Computer Engineers, John Wiley & Sons, Inc., 2002. QFD Assignment Due Next Tuesday!! DO YOU HAVE ANY QUESTIONS Note: Please review the QFD/House of Quality Assignment on the “Assignments” web page. Examples of previously submitted HOQ’s are on the “Lectures” web page.

Schefter, Kellen Green Car Journal Feature Editor www.phwiki.com

Schefter, Kellen Feature Editor

Schefter, Kellen is from United States and they belong to Green Car Journal and they are from  San Luis Obispo, United States got related to this Particular Journal. and Schefter, Kellen deal with the subjects like Business

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This Particular Journal got reviewed and rated by Ivy Tech Community College-Kokomo and short form of this particular Institution is IN and gave this Journal an Excellent Rating.