UNIVERSITY OF DUNDEE ONE IT Business Services Structure Review

UNIVERSITY OF DUNDEE ONE IT Business Services Structure Review www.phwiki.com

UNIVERSITY OF DUNDEE ONE IT Business Services Structure Review

Carey, Theresa, Contributing Editor has reference to this Academic Journal, PHwiki organized this Journal UNIVERSITY OF DUNDEEONE ITBusiness Services Structure Review Mark Lloyd Assistant Director, Business Services “To become Scotl in addition to ’s leading University we need an organisation that is productive, efficient, operates using single processes in addition to approaches, makes the best use of its systems to provide in as long as mation that will in as long as m operational in addition to strategic decisions in addition to ensures single line management, with staff based where best to deliver the service required ” Professor Pete Downes – Principal in addition to Vice-ChancellorOne Dundee

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The efficient coordination of resources in those teams supporting in as long as mation systems across the University. University Strategy to 2017One IT “For changes like this to be effective they have to be much more than a rebr in addition to ing or restructuring, they have to represent a fundamentally different approach to the way we deliver services, conduct our business in addition to function as a University” Professor Pete Downes – Principal in addition to Vice-ChancellorOne ApproachWhat does ‘in-scope’ mean

“The University is open to reviewing its position if in as long as mation becomes available during consultation which means that you should not be considered within scope. The purpose of the individual consultation meeting is to confirm whether you are in scope as long as the IT restructure, to clarify your current role in addition to responsibilities, to discuss the overall goals in addition to proposed IT structure in addition to to underst in addition to your career aspirations in addition to how we can work together on our trans as long as mation journey. I would like to stress that this is not an interview or part of any selection process as long as proposed roles.”Individual Consultations

Monday 2nd February through Friday 27th February 50 minute meetings Work colleague or union rep to accompany if desired Member of HR Member of IT Management Team Please contact Maureen Robertson to schedule a time Meetings will be available on main campus in addition to at Ninewells Please let Maureen know if you are interested in one of the senior positions (direct report to management team) so we can prioritize the individual consultations. Individual ConsultationsFortnightly meeting with all 3 unions (next meeting 30 Jan) Part of as long as mal procedure as long as managing organizational changeCollective Consultation Dalhousie Building Tue 27th 2:30 2G13 Director’s Office Wed 28th 9:30 3G02 Infrastructure & Research Computing Wed 28th 2:30 3G02 Business Services Scrymgeour Building Fri 30th 2:00 4.01 End User Services Feb TBC – WebStructure Sessions

We will continue to follow a phased top down hiring process All Senior roles (direct reports to the management team) will be advertised in addition to go through a as long as mal interview process in March / April Interview panel will be comprised of university wide representation Once those roles have been filled we will determine which roles are advertised in addition to which will be matched Selection ProcessBusinessServicesBusinessOperationsBusiness Services – ScopePace of change is acceleratingMassive change backlogMaturity of cloud servicesAlways available expectationNeed as long as trans as long as mationBusiness Services – Context

Business Trans as long as mationBusiness Systems720 business systems collected (includes spreadsheets in addition to databases)46 (6.4%) are corporate systems in addition to 674 (93.6%) are departmental55% of departmental systems duplicate functionality available but not deployed in major corporate systems105 (15%) in SITS17 (2%) in Timetabling126 (18%) Coda/PECOS Finance122 (18%) HRMSSource: PWC Business CaseValue FocusedEducated PeopleResearch OutcomesLocal CommunityReally

Aim as long as Service ExcellenceEmbrace the opportunities offered by the cloudThird party service management modelFocus on Business Process ManagementGood practice leadershipDirection of TravelBusiness Services – HorizonStrategyOperationsBusiness ProcessesApplicationIntegrationBusinessServicesBusinessOperations

Business Services – DomainsBased entirely around SFIA Skill descriptions.As the SFIA text has been used verbatim there are naturally occasions where there will be an overlap between role holders. Once the role holders are in place we expect agreement in addition to consensus to as long as m facilitated in addition to enabled by the management team.Defines at the highest level the job in addition to what is to be per as long as medAppropriate Essential in addition to Desirable qualifications in addition to experience necessary to fulfil the roleThis is where the non technical in addition to behavioural aspects of roles have been captured.Job DescriptionsWe have created job descriptions as long as each post, using a template approach where possible. We expect to discuss in addition to explore these during both structural in addition to individual consultations IT Management Team

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Business Services TeamProposed UoD-IT Business ServicesOrganization StructureIncluding expected post gradesService Delivery ManagersActing fully in the interests of the University, within a budgetary framework: The Service Delivery Manager (Domain) is ultimately accountable as long as the quality in addition to per as long as mance of the IT services within their remit in addition to ensuring that they deliver what it promises in alignment with the business. They have the authority in addition to accountability as long as each service throughout its lifecycle, including the initiation, design, transition, implementation, operation, monitoring in addition to improvement, in addition to eventual retirement. As Service Owner they have responsibility as long as the long-term sustainability in addition to suitability of the service.The Service Delivery Manager (Domain) reports into the Assistant Director, Business Services. The team currently comprises approximately n staff with support, development, in addition to functional/process knowledge. It is anticipated that the majority of systems development work will be per as long as med by third party suppliers, the Service Delivery Manager will be accountable as long as the successful delivery of these projects to time, cost in addition to quality constraints.Agree in addition to maintain an appropriate service level management approach as long as Domain Systems. Continually review service per as long as mance against service level agreements in addition to ensure they remain relevant in addition to appropriate.Build strong, constructive relationships with service users in addition to key stakeholders across the University.Be familiar with relevant University IT-related policies (acceptable use, data protection, FOI, in as long as mation security, purchasing etc.) in addition to advise colleagues in addition to end-users accordingly.Represent UoD IT in addition to University externally amongst peer institutions in addition to industry associations.

Business Analysts / Application SpecialistsActing fully in the interests of the University, with accountably as long as an allocated workload, in addition to supporting the Service Delivery Manager: The role holder will contribute to the configuration in addition to customisation of the applications within the team’s remit. The post holder is expected to design in addition to implement solutions to serve a wide range of business processes associated with the management in addition to support of administrative in addition to support systems across the University, contribute to development of interfaces with other University systems, to data migration activities from a technical perspective. This role is as long as experienced analysts who have gained considerable subject expertise in addition to are able to use their experience to make a positive contribution within the team.Is accountable as long as service delivery in addition to quality of allocated work escalating issues when appropriate to senior colleagues.Promote service management in addition to continual service improvement to improve quality of customer satisfaction with UoD IT services.Programme ManagementActing fully in the interests of the University, the context of the Business Services change programme, the Projects Portfolio Manager is: Responsible as long as the support in addition to guidance on portfolio, programme in addition to project management processes, procedures, tools in addition to techniques. Support includes the definition of portfolios, programmes, in addition to projects; advice on the development, production in addition to maintenance of business cases; time, resource, cost in addition to exception plans, in addition to the use of related software tools. Tracking in addition to reporting of programme/project progress, in addition to per as long as mance are also covered, as is the capability to facilitate all aspects of portfolio/programme/project meetings, workshops in addition to documentation.Responsible as long as the provision of portfolio, programme in addition to project office services.Responsible as long as the catalogue of project requests, supporting stakeholders in the preparation of requests in addition to processes to prioritise these as long as delivery.Facilitate In as long as mation Management Committee in addition to subcommittees currently Architecture Review Board, Projects in addition to Programmes Board in addition to other committees as long as med to support the Business Services change programme. Agree in addition to maintain an appropriate service level management approach as long as the Programme Management Office. Continually review service per as long as mance against service level agreements in addition to ensure they remain relevant in addition to appropriate.Build strong, constructive relationships with service users in addition to key stakeholders across the University.Be familiar with relevant University IT-related policies (acceptable use, data protection, FOI, in as long as mation security, purchasing etc.) in addition to advise colleagues in addition to end-users accordingly.Represent UoD IT in addition to University externally amongst peer institutions in addition to industry associations.NEXT STEPS

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